The only way to be sure you’re buying a genuine Kryptic product is to buy directly from or a kryptic authorized dealer. Kryptic products purchased by consumers directly from Kryptic or an authorized dealer, whether online, by telephone, from a catalog or in a store are genuine and carry the kryptic stamped limited warranty.
Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from the kryptic trademarks. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.
What to watch for—and what to do
There are many counterfeit products in the marketplace. Kryptic is aware of sales of counterfeits of most types of kryptic audio systems. In some cases, sellers located in China claim to be selling genuine “OEM” headphones, but these products are fake. Typically, these products are sold at lower prices than those offered by kryptic and its authorized dealers, but the prices are often not low enough to cause buyers to suspect that the products are counterfeit.
The counterfeit products and their packaging are extremely close in appearance to genuine kryptic products, but they do not meet the high standards of performance found in genuine kryptic products. Counterfeiters go to great lengths to make their products look like genuine products. They include warranty registration cards in the packaging, and apply serial numbers to the products that copy genuine kryptic serial numbers to make them look authentic. It is extremely difficult to distinguish fake products from the real ones. If you believe that you may have purchased counterfeit kryptic products, we encourage you to contact or Report Counterfeits@kryptic.com or call toll free +1 833 483 6767 (US and Canada) so that we may be able to assist you in determining whether the product is counterfeit.
Three ways to protect yourself from fraud:
Buy direct from either online, by telephone. Krypticwireless.com is the official kryptic LLC website for residents of the United States and its territories. If you wish to purchase a product now, be confident that you will receive a genuine kryptic product.
Look for the official kryptic Authorized Dealer badge featured on some retailers’ websites.*
Contact us to inquire whether a dealer is authorized. If you reside in the US, call 1-833-483-6767, or email us at firstname.lastname@example.org.