• What if I get a customs charge?

    Orders to outside the US may incur import duties/taxes and may be affected by customs delays. We have no control over which parcels customs choose to stop and charge for.

  • Online Account Credit

    All refunds and reimbursements will be processed in the original payment method. 

  • What personal information do you need and why?

    When you create a Kryptic wireless online account via the website, you need to provide a valid email address and a password. This means you can access your account in future to place orders.

  • Can I pay for my order via PayPal?

    We are happy to advise that we accept payment via PayPal . Is PayPal accepted on all orders? PayPal is only available to use when making an online order. We are unable to take this payment on in store orders 

  • Is your site safe and secure?

    Kryptic wireless offers online payments supplied by stripe. All information exchanged to process the payment is encrypted using SSL protocol, our SSL certification is supplied by DigiCert.